consumer experience
Leaders with compassion need only apply
On 15, Jan 2020 | In Uncategorized | By ReneeBlake
“A leader must be loyal to both his superiors and to his men. He must inspire loyalty.” – Best-practices in leadership, circa 1950s.
The perception of a high performing employee has definitely changed since the 50’s. The definition of the workplace has certainly been dramatically transformed. So why is it that our perception of today’s leader has not evolved more significantly to keep pace?
Creating a customer-centric organization
On 20, Dec 2012 | In Uncategorized | By ReneeBlake
As a marketer, I’m naturally paying close attention to buzz words like customer-centricity and consumer experience. People are increasingly less loyal, more discerning in who they do business with,and less than enchanted with their experiences.